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community services officer


Knowledge of:

Methods and techniques of dealing with the public in routine and emergency circumstances. Basic law enforcement organization, activities, terminology, rules, and procedures. Local parking rules and regulations.


Skill in:

Developing and maintaining effective working relationships with those contacted in the course of the work. Understanding and carrying out oral and written directions. Maintaining accurate records. Preparing accurate, clear and concise written reports. Using initiative and sound judgement within established guidelines. Remaining calm in emergency situations and providing clear, concise and understandable verbal direction and information.

becoming a community services officer

Under general supervision of police management, provides technical assistance to police personnel involved in safety and community service activities throughout the District; performs related duties as assigned.

This is a civilian classification in the Police Department. Incumbents in this classification are non-sworn and perform a variety of technical duties in support of police programs and activities. The work duties and responsibilities include issuing citations and warnings for parking violations, staffing a zone command office booth, patrolling parking facilities and assigned areas, and conducting surveys and special studies. 

Police Supervisor or Manager

  1. Issues citations and/or warnings for parking, standing or stopping violations; marks and authorizes the towing of unoccupied vehicles; researches and conducts inventories of unoccupied vehicles; operates parking control machines and examines parking control machine records.
  2. Monitors closed-circuit television; conducts periodic patrol sweeps of parking facilities and structures on foot or by vehicle.
  3. Answers questions and responds to complaints and requests for services and referrals from the public, other agencies and District departments’ processes parking applications and permits.
  4. Directs traffic as needed; patrols assigned area and operates two-way radio; operates a motor(gasoline or battery powered) vehicle.
  5. Assists in crime prevention presentations; advises patrons and community organizations on crime prevention programs.
  6. Conducts surveys and inspections; conducts research studies, compiles statistics and analyzes data.
  7. Responds to non-hazardous criminal complaints, such as vandalism, petty theft and auto burglary; prepares designated crime reports at the direction of a patrol sergeant; compiles completed incident reports for records processing and makes follow-up contacts by telephone, letter, teletype or in person; retrieves and deposits lost, found and stolen property; testifies at legal proceedings.   
  8. Maintains crowd control at the direction of a Sergeant during emergencies, special events or other gatherings, interprets and applies Police Department policies and procedures. 
  9. Deals effectively with hostile and uncooperative people; reports situations requiring police or emergency assistance to a Sergeant or police dispatch.
  10. Provides office administrative support to the functional areas in the Police Department, such as the Detective Unit, Evidence, Crime prevention, Warrant Processing Unit, Communications Section, Traffic Unit, and the training and Human Resources Unit.  
  11. Coordinates vehicle maintenance and repair by District shop personnel.   
  12. Patrol and cite in over 5 different counties.  


Possession of a high school diploma, GED or recognized equivalent.



One (1) year of (full-time equivalent) verifiable work experience which primarily involved interfacing with the public in a customer or community service or volunteer setting.


Other Requirements:

Must be physically able to walk up to one mile per day and stand for long periods of time. Nature of duties involves exposure to inclement weather. Must possess a valid California driver’s license and have a satisfactory driving record. Must be able to work various shifts, weekends, holidays, and overtime.

Environmental Conditions:

Field environment; exposure to inclement weather; gun range; exposure to loud noises.


Physical Conditions:

Requires maintaining physical condition necessary for walking, running, standing, climbing, stooping, bending, crawling or sitting for prolonged periods of time; and lifting and carrying. Standing and riding trains for long periods of time.


  • The best training, community outreach skills, and award-winning policing techniques
  • State-of-the art safety equipment
  • Resources to solve real-life problems

our hiring process

Frequently asked Questions

California State Minimum Selection Standards (Per P.O.S.T)

  • The minimum peace officer selection standards are set forth in Government Code Sections 1029, 1031, and 1031.4. Every California peace officer must be:
  • Free from any disqualifications for employment, including felony convictions (GC 1029) 
  • Be legally authorized to work in the United States under Federal Law.
  • At least 21 years of age for specified peace officers (GC 1031.4)
  • Fingerprinted for purposes of search of local, state, and national fingerprint files to disclose any criminal record
  • Of good moral character, as determined by a thorough background investigation
  • high school graduate, pass the General Education Development test or other high school equivalency test approved by CDE, or have attained a two-year, four-year, or advanced degree from an accredited or approved institution
  • Found to be free from any physical, emotional, or mental condition, including bias against race or ethnicity, gender, nationality, religion, disability, or sexual orientation, which might adversely affect the exercise of the powers of a peace officer
Candidates need to be 20 to apply and attend the academy 21 at the time of swearing in
  • Three (3) or more moving violations within three (3) years prior to the date application
  • Involvement as a driver in two or more chargeable (at fault) collisions within three (3) years to date of application 
  • Integrity: Any material misstatement of fact during any stage of the hiring process
  • Any prior felony conviction
  • Any misdemeanor conviction within three (3) years prior to the date of application 
  • Two (2) or more misdemeanor convictions as an adult 
  • Use of a hallucinogenic drug within 7 years of application
  • Use of any other illegal drug use as an adult not mentioned above within 3 years of application 
  • Having any outstanding warrant of arrest at time of application 
  • Admission(s) of any act of domestic violence
  • Admission(s) of any criminal act against children

Note: The hiring and background requirements are quite stringent. This is not an all-inclusive list of disqualifying factors, (see BPD Policy 1000 v.2/2/17).

  • Application
  • Written test
  • Physical Agility test
  • Oral board interview
  • Background Investigation (including polygraph) 
  • Chief’s Interview
  • Conditional Job Offer (From Human Resources)
  • Medical exam
  • Psychological exam (Police Officers and Police Dispatchers only)
  • Final Job Offer (From Human Resources)
  • Do an online search for “POST Pellet B practice test”
  • Research the department online
  • Do a ride-a-long (call 510-464-7681 to set up after application has been submitted)
  • Research oral board sample questions online
  • The process takes approximately 3-6 months


The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.
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