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Knowledge of:

  • Principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless and have co-occuring or complex issues
  • Welfare & Institutions Code 5150 and 5585
  • Principles and practices of effective conflict resolution
  • Methods and techniques of crisis intervention
  • Methods and techniques of effective communication
  • Current office procedures and practices, including the use of online computer equipment
  • Applicable BART rules and safety regulations

Skill/Ability to:

  • Developing and maintaining effective working relationships with those contacted in the course of the work including a diverse population including impoverished and alienated persons
  • Operating District vehicles including cell phone and police radio equipment
  • Reading, interpreting and following a variety of instructions
  • Communicating effectively, both orally and in writing
  • Remaining professional and courteous when dealing with disorderly patrons
  • Maintaining basic and accurate records
  • Exercising sound judgment within established guidelines
  • Detecting unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations
  • Speak effectively in public and provide clear, concise and understandable verbal direction and information
  • Plan, organize and support others
  • Dealing with difficult people in a customer service setting
  • Remaining calm in emergency and/or uncomfortable situations

becoming a crisis intervention specialist

Under supervision, performs outreach to individuals experiencing mental health and/or housing insecurity issues and providing linkages to services provided by local organizations; serves as a liaison in the BART system between the Police Department, other departments, in the District, and public and private community based organizations that provide mental health, crisis intervention, and homeless and supportive housing services; interacts and engages with BART personnel, the public and other stakeholders to establish an official presence and prevent violence and disruptive behavior; deters and diffuses active acts of violence and vandalism through application of conflict-resolution skills; performs related duties as assigned.

This is a journey level civilian classification located with the Police Department. Incumbents of this classification perform a variety of duties requiring independent judgement in the day-to-day interactions with at-risk clients. This classification is responsible for outreach services and community-based crisis intervention services which includes direct client contact in the community. This classification is distinguished from the Transit Ambassador in that the latter is responsible for providing a uniformed presence for the purposes of providing an added sense of security to BART patrons as well as deterring potential criminal activity.

Supervisor of Crisis Intervention and Outreach Programs or designee.

  1. Performs outreach services to individuals experiencing mental health and/or housing insecurity issues by providing linkages to services provided by local organizations.
  2. Makes mental health assessments and provides crisis counseling to the homeless community and individuals experiencing mental health related issues within the BART system.
  3. Provides short-term case management services as appropriate and makes direct referrals to other community services. 
  4. Serves as a liaison between the Police Department, other departments in the District, and public and private community-based organizations that provide mental health, crisis intervention, and homeless and supportive housing services.
  5. Engage and establish relationships with the homeless community to provide supportive services in collaboration with behavioral health and social services organizations; advocates and collaborates with service providers to facilitate access to care with the goal of stabilization.
  6. Works with management to perform outreach within the community and participate in community-violence reduction efforts including informational presentations..
  7. Responds to requests and inquiries from District personnel, city and county agencies, merchants, community groups, and citizens to assist individuals found at-risk in places not meant for habitation.
  8. Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response as necessary. 
  9. Participates in and successfully completes all required training, such as conflict resolution, security awareness, etc.  
  10. Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.


Bachelor’s degree in Psychology, Sociology, Social Work or related field from an accredited college or university.



Two (2) years of (full-time equivalent) professional verifiable experience in social work or related experience. Experience in homeless advocate programs, behavioral health support programs, or interacting and engaging with the homeless community and/or individuals experience complex mental health issues preferred.


Other Requirements:

  • Must possess a valid California driver’s license and have a satisfactory driving record.
  • Must be able to work various shifts, weekends, holidays and overtime.
  • Must respond to after hours incidents and perform field activities


Additional experience as outlined above may substituted for the education on a year-for-year basis.


Environmental Conditions:

Field environment; exposure to inclement weather; gun range; exposure to loud noises.


Physical Conditions:

Requires maintaining physical condition necessary for walking, running, standing or sitting for prolonged periods of time. Standing and riding trains for long periods of time.


  • The best training, community outreach skills, and award-winning policing techniques
  • State-of-the art safety equipment
  • Resources to solve real-life problems

our hiring process

Frequently asked Questions

California State Minimum Selection Standards (Per P.O.S.T)

  • The minimum peace officer selection standards are set forth in Government Code Sections 1029, 1031, and 1031.4. Every California peace officer must be:
  • Free from any disqualifications for employment, including felony convictions (GC 1029) 
  • Be legally authorized to work in the United States under Federal Law.
  • At least 21 years of age for specified peace officers (GC 1031.4)
  • Fingerprinted for purposes of search of local, state, and national fingerprint files to disclose any criminal record
  • Of good moral character, as determined by a thorough background investigation
  • high school graduate, pass the General Education Development test or other high school equivalency test approved by CDE, or have attained a two-year, four-year, or advanced degree from an accredited or approved institution
  • Found to be free from any physical, emotional, or mental condition, including bias against race or ethnicity, gender, nationality, religion, disability, or sexual orientation, which might adversely affect the exercise of the powers of a peace officer
Candidates need to be 20 to apply and attend the academy 21 at the time of swearing in
  • Three (3) or more moving violations within three (3) years prior to the date application
  • Involvement as a driver in two or more chargeable (at fault) collisions within three (3) years to date of application 
  • Integrity: Any material misstatement of fact during any stage of the hiring process
  • Any prior felony conviction
  • Any misdemeanor conviction within three (3) years prior to the date of application 
  • Two (2) or more misdemeanor convictions as an adult 
  • Use of a hallucinogenic drug within 7 years of application
  • Use of any other illegal drug use as an adult not mentioned above within 3 years of application 
  • Having any outstanding warrant of arrest at time of application 
  • Admission(s) of any act of domestic violence
  • Admission(s) of any criminal act against children

Note: The hiring and background requirements are quite stringent. This is not an all-inclusive list of disqualifying factors, (see BPD Policy 1000 v.2/2/17).

  • Application
  • Written test
  • Physical Agility test
  • Oral board interview
  • Background Investigation (including polygraph) 
  • Chief’s Interview
  • Conditional Job Offer (From Human Resources)
  • Medical exam
  • Psychological exam (Police Officers and Police Dispatchers only)
  • Final Job Offer (From Human Resources)
  • Do an online search for “POST Pellet B practice test”
  • Research the department online
  • Do a ride-a-long (call 510-464-7681 to set up after application has been submitted)
  • Research oral board sample questions online
  • The process takes approximately 3-6 months


The mission of the BART Police Department is to ensure a safe environment within our transit system, reduce crime through a highly visible police presence, and proactive enforcement of the law, and to promote public confidence by working in partnership with our stakeholders and the communities we serve.
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